Define our scope meticulously so that the client knows what to expect and understands what the deliverables are. However, we will be prepared for scope creep, and will make sound judgments about how to handle client requests for additional scope.
Develop an explicit plan to update the client and handle issues.
Consider how we can adapt to the client’s style and culture
Provide a well-formatted, professional proposal
During every engagement, we will:
Speak to the client in terms of the results they would get by working with us
Propose a solution only if it helps our clients address their top priorities and needs
Develop a unique value proposition to each of our clients and win their trust and confidence.
Carefully communicate with the client and drive them to make a decision
Set up ways to measure and track results for the client
Ask clients for advice about how we can improve and offer better services